The United States Department of Education requires that every institution of higher education obtain authorization from each state in which it offers distance education opportunities. Compliance with individual state requirements is now part of the Higher Education Opportunity Act of 2008, Amended 2010. Institutions offering courses and programs through distance education are required to provide students with the contact information for filing grievances or complaints with the university, its accrediting agency, and with the appropriate state agency that handles complaints in the students’ state of residence. The University of Mount Olive is committed to complying with all regulations required to offer distance learning programs and courses.
The University of Mount Olive is not currently authorized to enroll students in the following states: CT and MA. Students residing on a military base are exempt from the residential restrictions.
STUDENT GRIEVANCES OR COMPLAINTS
The University of Mount Olive provides several means by which student complaints and grievances may be addressed.
The University of Mount Olive Student Complaint Policy
Students attending the University of Mount Olive, including students who reside outside the State of North Carolina, who desire to resolve a complaint, grievance, or concern, should first follow the University of Mount Olive Student Complaint Policy.
The NC Post-Secondary Education Complaint Procedures
If a complaint cannot be resolved through the University’s complaint process, Students may file a complaint with the North Carolina Post-Secondary Education Complaints Unit. Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF)and submit the complaint to:
NC Post-Secondary Education Contact Information:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Website: North Carolina Post-Secondary Education Complaints
SACSCOC Student Complaint Process
Students also have the opportunity to submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body. In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedure
SACSCOC Contact Information:
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
For more information on the University of Mount Olive’s accreditation, please see the Accreditation page by clicking here.
SARA-NC Complaint Process
Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).
SARA-NC Contact Information:
SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
PROFESSIONAL LICENSURE DISCLOSURE STATEMENT
The University of Mount Olive has been approved to participate in the State Authorization Reciprocity Agreement – North Carolina (SARA-NC), a nationwide agreement among members states, districts, and territories that establishes comparable national standards; however, SARA-NC does not deal with professional licensing board approval for any courses or programs leading to professional licensure. If you are not a resident of North Carolina, and you are taking an online course or program leading to professional licensure, the University of Mount Olive cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina. The University of Mount Olive recommends that you consult with the appropriate licensing agency or board in your state or territory – including states participating in SARA-NC – BEFORE beginning any academic program or coursework. It is the student’s responsibility to confirm program eligibility for licensure in any state outside North Carolina.
Students living outside the state of North Carolina can find their appropriate state entity by visiting the State Higher Education Executive Officers Association (SHEEO) website and reviewing the following published resources: