UMO Student Complaint Process

Grievance Resolution

The University of Mount Olive provides several means by which student complaints and grievances may be addressed. In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. To the extent possible, students should seek a resolution of such matters through the institution’s complaint procedure before involving others.

All students attending the University of Mount Olive, including students who reside outside the State of North Carolina, who desire to resolve a complaint, grievance, or concern, are encouraged to follow established procedures outlined in the University of Mount Olive Student Complaint Policy.  Visit this page and look for “Addressing Student Complaints.” This policy includes a chart of UMO representatives by office to provide students with the appropriate contact (p. 2) and a list of the complaint process procedure (p. 4). A direct link to the policy for Addressing Student Complaints can be found here.

If you are unsure about the appropriate point of contact you may consult with:

Office of the Vice President for Student Affairs
The Holmes and Lois Murphy Center
630 Henderson Street
Mount Olive, NC 28365
(919)-658-7838

dsullivan@umo.edu

To view the information and disclosures on programs leading to professional licensure, click here.

Complaint Processes

Click on the various categories below to expand each section.

The University of Mount Olive is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Students have the opportunity to submit complaints to the SACSCOC, the University’s regional accrediting body. In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please review the SACSCOC Complaint Procedures Policy Statement.

The following links provide information on the SACSCOC complaint policy and process

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500

SACSCOC Website
SACSCOC Complaint Procedures

If a grievance or complaint cannot be resolved through the University’s publicized process, students may file a complaint with the Consumer Protection Division of the North Carolina Department of Justice.  You can file a grievance <online or by mail:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

Website: https://ncdoj.gov/file-a-complaint/
Telephone for NC Residents: (877) 566-7226
Telephone for Outside of NC: (919) 716-6000
En Español: (919) 716-0058

Students may also file a complaint with the North Carolina Post-Secondary Education Complaints Unit. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form

For more information contact:

North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800
Raleigh, NC  27603
(919) 962-4550
Website: North Carolina Post-Secondary Education Complaints

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office Mail Service Center 9001
Raleigh, NC 27699-9001

Phone: (919) 962-4558

UMO is a member of the State Authorization Reciprocity Agreement- North Carolina (SARA-NC) which is the portal for North Carolina. Students may also file a complaint through SARA-NC. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).

SARA-NC Contact Information:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629

Telephone: 855.SARA.1.NC (727-2162) Telephone: 919.549.8614, ext. 4667 Sara-NC Email: complaint@saranc.org
Website

If a student wishes to contact the state portal entities for his or her home state, contact information for state portal directors in each state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints can be found online.

UMO acknowledges the need to prepare for unexpected, catastrophic events such as natural or human-made disasters, pandemic outbreaks, and other events that affect its continuity of operations and programs. The university has developed a Catastrophic Event Policy that outlines processes for student notification, teach out plans, refunds, and continuity of education.