Student Complaint Process
The University of Mount Olive provides several means by which student complaints and grievances may be addressed. In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. To the extent possible, students should seek a resolution of such matters through the institution’s complaint procedure before involving others.
All students attending the University of Mount Olive, including students who reside outside the State of North Carolina, who desire to resolve a complaint, grievance, or concern, are encouraged to follow established procedures outlined in the University of Mount Olive Student Complaint Policy. This policy includes a chart of UMO representatives by office to provide students with the appropriate contact and a list of the complaint process procedure. A direct link to the policy for Addressing Student Complaints can be found here.
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Office of the Vice President for Student Affairs
Available Avenues for Complaints
Click on any category below to expand and view the relevant contact information and procedures.
SACSCOC Student Complaint
The University of Mount Olive is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Students have the opportunity to submit complaints to SACSCOC, the University’s regional accrediting body. In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please review the SACSCOC Complaint Procedures Policy Statement.
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane, Decatur, Georgia 30033-4097
NC Independent Colleges & Universities
If a grievance or complaint cannot be resolved through the University’s publicized process, students may file a complaint with the Consumer Protection Division of the North Carolina Department of Justice. You can file a grievance online. If you would like to file a complaint via hard copy, please call the Consumer Protection Division on the consumer assistance line at (919) 716-6000, and a complaint form will be mailed to you.
Consumer Protection Division, Attorney General’s Office
Mail Service Center 9001, Raleigh, NC 27699-9001
NC Post-Secondary Education Complaints
Students may also file a complaint with the North Carolina Post-Secondary Education Complaints Unit. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form.
North Carolina Post-Secondary Education Complaints
223 S. West Street, Suite 1800, Raleigh, NC 27603
SARA-NC (State Authorization Reciprocity Agreement)
UMO is a member of the State Authorization Reciprocity Agreement — North Carolina (SARA-NC), which is the portal for North Carolina. Students may also file a complaint through SARA-NC. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).
SARA North Carolina — North Carolina State Education Assistance Authority
P.O. Box 41349, Raleigh, NC 27629
Telephone: 855.SARA.1.NC (727-2162)
Telephone: 919.549.8614, ext. 4667
Email: complaint@saranc.org
If a student wishes to contact the state portal entities for his or her home state, contact information for state portal directors in each state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints can be found online.
Catastrophic Event Policy
UMO acknowledges the need to prepare for unexpected, catastrophic events such as natural or human-made disasters, pandemic outbreaks, and other events that affect its continuity of operations and programs. The university has developed a Catastrophic Event Policy that outlines processes for student notification, teach-out plans, refunds, and continuity of education.
